Family business where is it heading?

There are lot of changes taking place in today's business scenarios.
Traditionally business families are now changing there working style and are now implementing latest technologies for enhancing there business.
But still all of them lack as there major focus is on price and not on quality.The future is of service industry.
Also after joining my family business i have realised that first and foremost thing which is required is to understand the business from the basic level like product knowledge and interacting with people working in organisation to understand the existing procedure.You need to be a good listner to understand the problems and to change the system.